Your hosts

Friendly man in a chequered jacket looks directly into the camera

Romuald Bour,
Director

"All people are unique. I want to make sure that every person receives a personalised treatment. Whether returning or staying with us for the first time: all our guests should leave the Hotel ERMITAGE happy."

Taina Hefti,
Vice Director Rooms

"Every guest is unique, and that's exactly how I want to treat them. It's important to me to show genuine warmth, listen attentively and recognise small details that make the stay special. My aim is for our guests to not only have a good time, but to feel truly welcome and valued - almost like one big family."

Woman with glasses smiles into the camera

Evelyn Engler,
Vice Director F&B

"For me, the Ermitage stands for everything that makes a successful hotel: a perfect location in the centre of the Saanenland, a fantastic wellness landscape and 360° cuisine. But first and foremost, it stands for an authentic atmosphere and genuine, warm hospitality that is practised by all employees."

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Kim Eberhart,
Head of Réception

"Working with people from all over the world makes my job particularly exciting. Every guest has their own story and individual needs. We don't just want to fulfil expectations, we want to exceed them - because true hospitality is shown in the small, loving details that make a stay unique."

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Umberto Torre,
Head of Service

"I strive to provide my guests with a consistently enjoyable experience - from the first to the last moment of their stay. I enjoy interacting with people and making a positive impact on their day. Good communication and authenticity are key."

Man with a folding rule in front of a stone wall with the inscription Ermitage Wellness & Spa

Florian Schenk,
Head of Technology

"We operate as invisibly as possible for our guests. However, if a guest reports a technical problem, it is very important to us to solve it quickly, professionally and reliably. And perhaps offer a little more than just solving a technical problem."

A man with a chin beard stands in a large kitchen and smiles at the camera

Giuseppe Colella,
Head Chef

"Our guests are at the centre of everything we do. I ask them what contribution I can make to enrich their stay. An improved culinary offering and a positive change in service influence the overall experience."

Serious-looking man next to the reception desk

Dirk Bareuther,
Head of Vitalità

"It is important to me to combine the family atmosphere with our professional knowledge of medicine and wellness. I value our high proportion of regular guests and try to convince every new guest to become one too."

Woman with glasses in the office in front of a computer

Barbara Leuenberger,
Head of Reservations

"It is important to me to process reservations and enquiries smoothly. An offer is ideal when it exceeds the individual wishes and expectations of our guests."